FREQUENTLY ASKED QUESTIONS

  • 1. HOW DO I SCHEDULE AN APPOINTMENT?
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    To schedule, you can follow the link: Schedule Appointment

    You can also reach out to us via email or call for your prescheduling queries and a member of our team will get back to you as soon as possible!
    Email: contact@physiorbit.com
    Phone: 561-203-6129
  • 2. DO YOU TAKE MY INSURANCE?
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    At Physiorbit, we operate as out-of-network practitioners. This gives us the freedom to focus on treating the person in front of us, rather than being restricted by diagnostic codes. Regrettably, the current in-network approach to physical therapy doesn't enable the personalized care and comprehensive treatment that our PHYSIORBIT physical therapists offer. Here, you'll experience top-tier, individualized service where our dedicated therapist will be fully attentive to your needs. We happily accept FSA/HSA payments for your convenience.
  • 3. HOW DO I KNOW IF I HAVE OUT OF NETWORK COVERAGE?
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    You can check your out of network benefits using this benefits checker.
  • 4. DO I NEED A PRESCRIPTION OR REFERRAL FROM MY DOCTOR?
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    NO REFERRAL, NO PROBLEM ! Florida Law allows direct access to a physical therapist for up to 30 days..The Florida Direct Access Rule allows individuals to directly seek evaluation and treatment from a licensed physical therapist without the need for a physician's referral. This means that you can go directly to a physical therapist in Florida for assessment and certain treatments without first obtaining a doctor's prescription. This rule aims to provide more timely access to physical therapy services and empower patients to take control of their own healthcare. Keep in mind that the specific scope of treatments covered under direct access may vary. Our Doctor’s advanced training allows them to diagnose and treat based on impairments but also the knowledge to refer to a licensed medical practitioner if the condition lies outside their scope of physical therapy practice.
  • 5. CANCELLATION AND NO SHOW POLICY:
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    Please provide 24 hour notice if you need to cancel your appointment. For cancellations under 24 hours there will be a fee of $100 because your spot has been preserved just for you, which could be filled up by other patient. No-show appointments (without any notice at all) will be charged the full price of the service. Extenuating circumstances and special situations will be reviewed on an individual basis.
  • 6. WHERE ARE SESSIONS CONDUCTED?
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    PHYSIORBIT PHYSICAL THERAPY & WELLNESS is located at 425 Greenwich Circle, Suite 106, Jupiter, FL 33458.
  • 7. WHAT SHOULD I EXPECT FOR MY FIRST VISIT?
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    Your 1 hour initial visit provides a comprehensive full-body evaluation, a dynamic movement assessment, personalized hands-on treatment, and enlightening educational insights that will grant you a profound understanding of your body's mechanics and motion. But wait, there's more! Our skilled therapist will delve into who you are and what aspirations drive you, ensuring a tailor-made plan that's precisely aligned with your unique evaluation outcomes and individual goals. It's not just a first visit; it's your journey towards a better, more vibrant you.
  • 8. HOW ABOUT FOLLOW UP APPOINTMENTS?
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    Follow up appointments will be based on findings during your initial evaluation and on an as-need basis. Because of our cash model, we are awarded the flexibility to cater to your individual needs and goals. Sessions will include a combination of manual therapy body work, corrective exercises and strategies for home management. Most sessions are 1x/wk but will be discussed with your therapist based on your goals.
  • 9. DO YOU HAVE PARKING?
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    We do not have dedicated parking but there are visitor spots outside our front door.
  • 10. DO YOU PROVIDE SUPERBILLS?
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    Yes, we provide a superbill after each session. As an out-of-network (OON) provider and a cash-based practice, we offer superbill documents that you can use for potential reimbursement through your insurance company, specifically if you have out-of-network benefits.
  • 11. HOW DOES THE SUPERBILL WORK?
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    After your session, we will supply you with a superbill, which is a detailed invoice containing the necessary information about the services provided during your appointment. This document includes the service codes, session dates, and other relevant details that insurance companies typically require for reimbursement purposes.
  • 12. WHAT IS AN OUT-OF-NETWORK PROVIDER?
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    An out-of-network provider is a healthcare professional who is not directly contracted with your insurance plan. This means that we are not part of your insurance company's network of preferred providers.
  • 13. WHAT ARE OUT-OF-NETWORK BENEFITS?
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    Out-of-network benefits refer to the coverage your insurance policy provides for services obtained from healthcare providers who are not in your insurance plan's network. These benefits can vary widely based on your specific insurance policy.
  • 14. AM I RESPONSIBLE FOR VERIFYING MY OUT-OF-NETWORK BENEFITS?
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    Yes, it is your responsibility to gather information about your out-of-network benefits. You should contact your insurance company to determine whether you have out-of-network coverage and to understand the extent of that coverage.
  • 15. HOW MUCH WILL MY INSURANCE REIMBURSE IF I HAVE OUT-OF-NETWORK BENEFITS?
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    The reimbursement percentage for out-of-network services depends on your insurance policy. You should contact your insurance provider to inquire about the reimbursement rates they offer for services received from out-of-network providers.
  • 16. WHAT IS MY ROLE IN THE REIMBURSEMENT PROCESS?
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    You are responsible for submitting the superbill to your insurance company for potential reimbursement. You will need to follow your insurance company's guidelines and procedures for submitting out-of-network claims.
  • 17. IS THE SUPERBILL A GUARANTEE OF REIMBURSEMENT?
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    No, the superbill is not a guarantee of reimbursement. Reimbursement is subject to your insurance policy terms, including deductibles, co-pays, and reimbursement rates for out-of-network services.
  • 18. CAN YOU ASSIST WITH THE REIMBURSEMENT PROCESS?
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    While we can provide you with the necessary documentation (superbill), we are unable to directly assist with the reimbursement process, as it involves interactions between you and your insurance company. If you encounter any challenges during this process, we recommend contacting your insurance provider directly.
  • 19. IS THERE A DEADLINE FOR SUBMITTING THE SUPERBILL TO MY INSURANCE COMPANY?
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    Insurance companies often have specific timeframes for submitting claims, so it's advisable to submit your superbill as soon as possible after your session to ensure timely processing.

    Please note that the information provided here is not legal advice, and we recommend consulting with your insurance provider or a legal professional if you have specific questions about your insurance coverage or reimbursement process.